Overview

Our refund and return policy has a 30-day duration. If 30 days have elapsed since your purchase, we regret that we cannot provide a full refund or an exchange. For a return to be eligible, the item must be unused and in the same condition as when you received it, along with the original packaging. Certain types of goods are non-returnable, including perishable items such as food, flowers, newspapers, or magazines, as well as products classified as intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

We also do not accept returns for:

• Gift cards

• Downloadable software products

• Some health and personal care items

  To process your return, we require a receipt or proof of purchase, and kindly refrain from sending your purchase back to the manufacturer. Additionally, items not in their original condition, damaged, or missing parts for reasons unrelated to our error, or items returned more than 30 days after delivery, may result in partial refunds.

Cancellations

Cancellations are accepted until the shipping slot cut-off time (3 hours)  prior to your scheduled delivery. Please contact our customer service for any cancellation requests and refunds. Refunds will be issued in the form of store credit, which customers can utilise for their future purchases. If we identify any transactions that appear to be fraudulent or in violation of our website’s terms of use, we reserve the right to cancel such orders. Additionally, customers or accounts involved in such transactions will be restricted from accessing the site or making future product purchases at our sole discretion.

Refunds

After receiving and inspecting your return, we will promptly send you an email to confirm the receipt of your returned item. This email will also include notification of whether your refund has been approved or declined. If your refund is approved, it will be processed, and the credited amount will be automatically applied to your credit card or the original payment method within a specified number of days.

For delayed or missing refunds, we recommend taking the following steps:

•  Recheck your bank account to ensure that the refund has not been credited.

• Contact your credit/debit card company, as there may be a slight delay before the refund is officially posted.

• Reach out to your bank, as some processing time may be required before the refund is visible in your account. 

If, after these steps, you still have not received your refund, please don’t hesitate to contact us at support@popatnamkeen.com Please note that only regularly priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

We offer replacements exclusively for items that are defective or damaged. Should you require an exchange for the same item, kindly reach out to us via email at support@popatnamkeen.com. You can send the item to the following address: Near Shiv Mandir, Katora Talab Main Rd, Katora Talab, Raipur, Chhattisgarh 492001.

Gifts

If the item was designated as a gift during the purchase and sent directly to you, you will be issued a gift credit equivalent to the return’s value. Once we receive the returned item, a gift certificate will be sent to your address. If the item was not marked as a gift during the purchase, or if the gift giver had the order shipped to their address to give it to you later, we will process a refund to the gift giver, and they will be informed about the return.

Shipping returns

To initiate the return of your product, please ship it to the following address: Near Shiv Mandir, Katora Talab Main Rd, Katora Talab, Raipur, Chhattisgarh 492001.

Kindly note that you will be responsible for covering the shipping expenses for returning the item. Please be aware that shipping costs are non-refundable. If you are eligible for a refund, the return shipping cost will be subtracted from your refund.

The duration for the exchanged product to reach you may vary depending on your location. For high-value items, it is advisable to use a trackable shipping service or purchase shipping insurance. While we cannot guarantee the receipt of your returned item, these measures can provide added security during the return process.

Need help?
Contact us at support@popatnamkeen.com for questions related to refunds and returns.

Services Overview

As part of the registration process on the Site, POPAT NAMKEEN may collect the following personally identifiable information about you: Name, including first and last name, alternate email address, mobile phone number, and contact details, postal code, demographic profile (such as age, gender, occupation, education, address, etc.), and information about
the pages you visit/access on the site, the links you click on the site, the number of times you access the page, and any similar browsing information.

Eligibility

The services offered by the Site are limited to specific regions within India. Individuals who are considered “incompetent to contract” as defined by the Indian Contract Act, 1872, including undischarged insolvent, are not permitted to use the Site. If you are a minor, meaning you are under 18 years of age but at least 13 years old, you may use the Site only under the
supervision of a parent or legal guardian who agrees to abide by these Terms of Use. If you are under 18 years old, your parents or legal guardians can make transactions on your behalf if they are registered users. It is strictly prohibited for minors to purchase materials intended for adult consumption, and the sale of such materials to minors is not allowed.

License & Site access

POPAT NAMKEEN grants a sub-license to access and use the site for personal use, but it does not cover resale or commercial use, product listings, descriptions, or prices, or derivative use. It also prohibits downloading or copying account information for other merchants or using data mining tools. Reproduction, duplication, copying, selling, reselling, visiting, or exploitation of any part of the site for commercial purposes is strictly prohibited without express written consent. Framing or framing
techniques to enclose proprietary information are also prohibited. Meta tags or hidden text utilising the site’s or POPAT NAMKEEN’s name or trademarks must be used with written consent. Unauthorised use will result in the termination of the permission or licence granted by POPAT NAMKEEN.

Account and Registration Responsibilities

All shoppers are required to register and log in to place orders on the site. It is essential that you maintain the accuracy and currency of your account and registration details for effective communication regarding your purchases from the site.