Return & Refund Policy

Return & Refund Policy

Effective Date: Dec10, 2024

Thank you for shopping with Popat Namkeen. We strive to deliver fresh, high-quality products to our customers. Please read our Return & Refund Policy carefully before placing an order.

1. Food Products

As our products are perishable food items, returns are generally not accepted once the order has been delivered due to food safety and hygiene reasons.

2. Eligible Cases for Replacement or Refund

You may be eligible for a replacement or refund if:

  • You receive a damaged or leaking package.
  • You receive the wrong product.
  • The product is missing from your order.
  • The product has expired before the date of delivery.
  • The product is significantly damaged during transit.

3. Reporting an Issue

To process your request, please contact us within 24 hours of delivery with:

  • Order ID
  • Clear photos of the product and packaging
  • A complete unboxing video (without cuts or edits)
  • A brief description of the issue

Failure to provide the required proof may result in rejection of the claim.

4. Replacement Process

After verifying your request, we may:

  • Send a replacement product, or
  • Issue a full or partial refund, depending on the nature of the issue.

The decision of Popat Namkeen after verification shall be final.

5. Refund Timeline

If a refund is approved:

  • Online Payments: Refund will be processed to the original payment method within 5–7 business days.
  • Cash on Delivery (COD): Refund will be processed via bank transfer or UPI after collecting the required bank details.

The actual credit timeline may vary depending on your bank or payment provider.

6. Order Cancellation

  • Orders can be cancelled only before they are processed or dispatched.
  • Once the order has been packed or shipped, cancellation requests cannot be accepted.

7. Non-Returnable Items

Returns or refunds will not be accepted in the following cases:

  • Change of taste or personal preference.
  • Incorrect shipping address provided by the customer.
  • Delivery failure due to customer unavailability.
  • Products opened, consumed, or partially used.
  • Requests made after 24 hours of delivery.
  • Minor variations in colour, texture, or taste that naturally occur in food products.

8. Contact Us

For any return or refund-related queries, please contact:

Popat Namkeen

📞 +91 91797 31799 / +91 62640 68488

📧 customer.support@popatnamkeen.com

We are committed to resolving genuine concerns as quickly as possible and ensuring a satisfying shopping experience for every customer.